Privacy statement

Hart van Utrecht is responsible for the processing of your personal data. Hart van Utrecht is located at Ganzenmarkt 16B, 3512 GD Utrecht, phone +31 30 233 23 15.

Personal data we process

Hart van Utrecht processes your personal data because you use our services and/or because you provide this data to us. Below is an overview of the personal data we process:

• First and last name
• Gender
• Date of birth
• Address details
• Telephone number
• Email address
• Bank account number
• For an application: your CV and motivation

Special and/or sensitive personal data

Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old, unless they have permission from their parents or guardians. However, we cannot verify whether a visitor is over 16. We therefore recommend that parents be involved in their children's online activities to prevent data from being collected about children without parental consent. If you believe that we have collected personal data about a minor without such consent, please contact us at info@poolenutrecht.nl and we will delete this information.

Why we process personal data

Hart van Utrecht processes your personal data for the following purposes:

• Handling your booking, quote request or application
• Handling your payment
• Sending our newsletter and/or promotional materials
• Being able to call or email you if necessary to carry out our services

How long we retain personal data

Hart van Utrecht does not retain your personal data longer than strictly necessary to achieve the purposes for which it is collected. Personal data is retained for 26 months.

Sharing personal data with third parties

Hart van Utrecht only provides personal data to third parties if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

Cookies, or similar technologies, that we use

Hart van Utrecht uses functional, analytical and marketing cookies. A cookie is a small text file that is stored on your computer, tablet or smartphone during your first visit to this website.

Functional cookies are essential for the technical operation of the website and your ease of use. They ensure the website works properly and remember your preferences, such as language settings. The information they collect is anonymous and is not used to identify you personally.

Analytical cookies give us insight into how the website is used: which pages are popular, how long visitors stay on certain pages and where problems may arise. We use this data to improve the website. The information is anonymous and is not used to identify you personally.

Marketing cookies are used to create user profiles for targeted advertising, or to follow users across different websites for similar marketing purposes. This information is not anonymous.

You can opt out of cookies by setting your internet browser to stop storing cookies. You can also delete any previously stored information through your browser settings.

Viewing, changing or deleting your data

You have the right to access, correct or delete your personal data. You also have the right to withdraw your consent to data processing or to object to the processing of your personal data by Hart van Utrecht, and you have the right to data portability. This means you can ask us to send the personal data we hold about you in a computer file to you or to another organisation you name.

You can send a request for access, correction, deletion or transfer of your personal data, or a request to withdraw your consent or object to the processing of your personal data, to info@poolenutrecht.nl.

To make sure the request was made by you, we ask you to send a copy of your identity document with it. In this copy, please black out your photo, the MRZ (the strip of numbers at the bottom of the passport), your passport number and your citizen service number (BSN), to protect your privacy. We will respond to your request as quickly as possible, and within four weeks.

You can also file a complaint with the national supervisory authority, the Dutch Data Protection Authority.

Contact the Dutch Data Protection Authority

How we protect personal data

Hart van Utrecht takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you feel your data is not properly secured or there are signs of misuse, please contact us at info@poolenutrecht.nl.