Terms
Terms and conditions
What we agree on for a visit, a booking and a package.
General
Welcome to Hart van Utrecht. By visiting our website or booking a table or package, you agree to the following terms.
Definitions
- Hart van Utrecht: owner of the pool and sports café and of poolenutrecht.nl.
- Customer: visitor of the pool and sports café and/or person who makes a booking for a package or just to play pool.
- Services: all services provided by Hart van Utrecht, such as renting pool tables and selling food and drinks.
Applicability
These terms apply to all bookings, agreements and other dealings between Hart van Utrecht and the customer.
Bookings and payments
Bookings can be made online via our website. A booking is only final once you have received a confirmation by email.
Payments can be made in advance via the website or on site. Hart van Utrecht reserves the right to cancel or move a booking in unforeseen circumstances.
See the terms for packages (in Dutch)
Cancellations and changes
Cancelling due to circumstances is possible up to 48 hours before the start. If you cancel later, we charge costs up to the amount of the deposit. If you paid the full amount in advance and cancel less than 48 hours beforehand, we charge € 50. The remaining amount stays available as credit that you can use at a later time.
Use of the facilities
Customers behave respectfully at all times and use the equipment and facilities of Hart van Utrecht with care.
Damage to the property of Hart van Utrecht caused by a customer may be recovered from the customer. Use of the facilities is at your own risk. Hart van Utrecht is not liable for injury or damage caused by careless use of the facilities.
House rules
Smoking is not allowed inside. We only serve alcohol to adults (18+). We may ask participants in a package to show ID. Customers who do not follow the house rules may be asked to leave without a refund. The use of illegal substances is strictly prohibited; offenders will be removed immediately.
Liability
Hart van Utrecht is not liable for any direct or indirect damage resulting from the use of our facilities, unless there is intent or gross negligence. Hart van Utrecht is not responsible for loss or theft of personal belongings.
Privacy policy
How we handle your personal data is described in our privacy statement.
Applicable law and disputes
These terms are governed by Dutch law. Any disputes will be submitted to the competent court in the district of Utrecht.
Contact
Questions or comments about our terms and conditions? Feel free to contact us at info@poolenutrecht.nl.